Online Shop SOP and Onboarding Kit

• online-shop-sop-and-onboarding-kit-letter.docxDOCX · 12 KB
• online-shop-sop-and-onboarding-kit-a4.docxDOCX · 12 KB
• online-shop-sop-and-onboarding-kit-letter.pdfPDF · 48 KB
• online-shop-sop-and-onboarding-kit-a4.pdfPDF · 49 KB
• online-shop-sop-and-onboarding-kit.mdMarkdown · 18 KB
• LICENSE.txtadded to every download

About this item

Written procedures for an online shop, ready to edit into yours. Six example SOPs cover processing an order, packing and shipping, and answering a customer message. The other three cover handling a return, restocking and posting a new listing. Each has numbered steps, what done looks like and what to do if something goes wrong. The [PLACEHOLDERS] mark the details only your business has. A blank SOP template and a register let you write and keep track of the rest. The new-hire section has a first-day checklist and a day-by-day plan for the first two weeks that points to the right SOP. It also has a handover sheet and questions for a 30-day check-in. It does not include employment policies or safety procedures; add your own where marked. You get a Word document to edit, a PDF and a Markdown file. Commercial licence when you unlock or buy it.

• Sop
• Procedures
• Ecommerce
• Online shop
• Onboarding