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Help Desk SQL: Reporting Queries

A 2-page snippet pack for reporting and analytics queries for a help desk database (customers and tickets): 12 short entries with copy-ready code.

ForDevelopers

sql-reporting-queries-for-help-desk.pdfShowing 20 of 78 lines
// tickets per month
SELECT date_trunc('month', opened_at) AS month, count(*) AS tickets
FROM tickets
GROUP BY 1
ORDER BY 1;

// Top customers by minutes_spent
SELECT p.name, sum(c.minutes_spent) AS total
FROM customers p
JOIN tickets c ON c.customer_id = p.id
GROUP BY p.id, p.name
ORDER BY total DESC
LIMIT 10;

// Share by status
SELECT status, count(*) AS n,
       round(100.0 * count(*) / sum(count(*)) OVER (), 1) AS pct
FROM tickets
GROUP BY status
ORDER BY n DESC;

What's inside

Format
PDF, Markdown, SQL
Contents
12 queries
Version
1.0 · Updated 3 Oct 2026
Licence
Commercial What this means
Checked
Checked before it ships
  • sql-reporting-queries-for-help-desk.pdfPDF · 20 KB
  • sql-reporting-queries-for-help-desk.mdMarkdown · 3 KB
  • sql-reporting-queries-for-help-desk.sqlSQL · 3 KB
  • LICENSE.txtadded to every download

About this item

A compact, printable snippet pack for reporting and analytics queries for a help desk database (customers and tickets). Each of the 12 entries has a one-line explanation and a small example you can paste into your editor. The PDF uses a two-column A4 layout designed to sit next to your keyboard, and the same content ships as Markdown so you can search it or drop it into your notes, plus a .sql file with every query. Every SQL example targets PostgreSQL 16.

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