Customer Support Lead Prompt Pack: Documents

1. 1.Draft a reply template from scratch

   You are a customer support lead. Draft a reply template for [AUDIENCE] about [TOPIC]. Use clear headings, keep sentences short, and mark anything I must confirm with [TO_CONFIRM].

2. 2.Create a template for a help article

   Create a reusable template for a help article with section headings, a one-line instruction under each, and an example of a good answer.

3. 3.Turn bullets into prose

   Turn these bullets into readable paragraphs for a customer. Keep every fact, add no new claims, and keep it under [WORD_LIMIT] words. Bullets: [PASTE_BULLETS]

4. 4.Write an executive summary

   Write an executive summary of this escalation note in [WORD_LIMIT] words. State the conclusion first, then the three reasons and the ask. Document: [PASTE_DOCUMENT]

5. 5.Review a team coaching note for gaps

   Review this team coaching note as a sceptical support agent. List gaps, unclear sentences and unsupported claims, then propose fixes in order of importance. Document: [PASTE_DOCUMENT]

6. 6.Write FAQs for a weekly support report

   Write ten frequently asked questions and answers for a weekly support report on [TOPIC]. Each answer is under 50 words and links to the next step.

16 more prompts in the full pack